Home FAQ Cancellations & Refunds

Cancellations & Refunds

Last updated on Jan 30, 2025

At Kicksta, we strive to provide a seamless and transparent experience for all our clients. To ensure clarity, the following outlines our cancellation policy. 🚀

Cancellation During the Free Trial

  • Clients enrolled in the 7-day free trial can cancel their trial at any time during the trial period.

  • Cancellation during the free trial ensures that no charges will be applied to the client’s account.

  • To cancel, clients can simply log in to their account and navigate to Settings page and under Subscriptions click the thrash can icon for the particular subscription they want to cancel and follow the on-screen instructions or contact our 24/7 Support Team for assistance.

Cancellation After the Free Trial Ends

  • Once the 7-day free trial ends, the subscription will automatically convert to an active, paid subscription.

  • To cancel an active subscription, clients must contact our Support Team, which is available 24/7, through one of the following options:

    • Live Chat: Accessible via the client’s Dashboard and official Kicksta Website.

    • Email: Contact our Support Team via email [email protected].

  • Clients should include their account information (e.g., registered email) when requesting a cancellation to ensure the process is completed promptly.

Important Notes

  • Cancellation Requests: Cancellation requests for Active Subscriptions must be initiated before the next billing cycle to avoid additional charges.

  • Support-Managed Cancellations: Once the subscription is active, it cannot be canceled directly by the client through the dashboard. Instead, contacting the support team is required.

  • Confirmation: After the support team processes the cancellation request, the client will receive a confirmation email. The subscription will remain active until the end of the current billing cycle unless otherwise specified by the client.

Refund Policy

  • Refunds, if applicable, are subject to the terms outlined in Kicksta’s Refund Policy, which can be found on our website.

Support Availability

Our Support Team is available 24/7 to ensure all cancellation requests are handled quickly and efficiently. Clients can contact us via: